At JAHAANN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, platforms, and services.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
(a) Personal Information- • Name, email address, phone number, company name, and job title.
- • Account details if you register on our platforms.
- • Payment and billing information (if applicable).
(b) Technical Information- • IP address, browser type, device type, and operating system.
- • Cookies and usage data about your interactions with our website or platforms.
(c) Operational / IoT Data- • Data generated from IoT devices, PLCs, sensors, EMS, DDMS, PMS, CTMS, and related systems.
- • Performance data, energy usage, downtime metrics, and analytics logs.
(d) Other Information- • Feedback, inquiries, or communications you send us.
- • Information collected through events, surveys, or business engagements.
2. How We Use Your Information
- • Provide, operate, and improve our products and services.
- • Set up and manage client accounts, subscriptions, and access.
- • Deliver reports, dashboards, and analytics.
- • Communicate with you about updates, offers, and support.
- • Ensure system security, monitoring, and troubleshooting.
- • Conduct research, development, and service improvement.
- • Comply with legal obligations and enforce our Terms of Use.
3. Sharing of Information
- • With Service Providers: Third-party vendors assisting in hosting, analytics, payment processing, or support.
- • Within JAHAANN Group: Subsidiaries, affiliates, and regional offices for operational purposes.
- • For Legal Compliance: When required by law, regulation, or court order.
- • Business Transfers: In the event of a merger, acquisition, or sale of assets.
- • With Consent: If you explicitly allow us to share specific information.
We do not sell personal data to third parties.
4. Cookies & Tracking Technologies
- • Improve user experience.
- • Analyze site traffic and performance.
- • Personalize content and marketing.
You may control cookies through your browser settings, but disabling cookies may limit functionality.
5. Data Retention
- • Personal information is retained as long as necessary to provide services or as required by law.
- • IoT/EMS data may be stored for performance tracking and analysis, subject to client agreements.
- • When no longer needed, data is securely deleted or anonymized.
6. Data Security
We implement industry-standard measures to protect your data, including encryption, access controls, and secure storage. However, no system is fully secure, and we cannot guarantee absolute protection.
7. International Data Transfers
As JAHAANN operates globally, your data may be transferred to and processed in countries outside your location. We ensure appropriate safeguards are in place to protect your information.
8. Your Rights
- • Access, update, or correct your personal information.
- • Request deletion of your data.
- • Restrict or object to certain processing activities.
- • Request a copy of your data in a portable format.
- • Withdraw consent at any time (where applicable).
To exercise these rights, contact us at info@jahaann.com.
9. Children’s Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect information from children. If you believe we have, please contact us, and we will delete it.
10. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
JAHAANN
Contact: +92 42 3594 9261-66
Email: info@jahaann.com
Head Office: 22-C, G.E.C.H.S Phase III, Peco Road, Lahore, Pakistan